UX audit services that show what's holding users back
If people struggle with your website or app, they leave. Our UX audit services find where users get stuck, explain why, and give you a prioritised list of fixes your team can act on.
At a glance
- Expert usability review
- Analytics and heatmap analysis
- Accessibility checks
- Prioritised recommendations
What do UX audit services include?
UX audit services review a website or app to find usability problems that hurt conversions and satisfaction. An audit usually combines an expert review against usability principles, analytics and heatmap analysis, accessibility checks and sometimes user testing, followed by a prioritised list of recommendations.
Services
What we review
We audit websites, online stores, web apps and mobile apps.
Heuristic review
An expert UX review against proven usability principles.
Analytics review
Find where people drop off in key flows.
Heatmaps and recordings
See how visitors actually behave.
Accessibility check
Review against WCAG for contrast, structure and keyboard use.
User testing
Watch real users try key tasks.
Action plan
Recommendations ranked by impact and effort.
Is it right for you?
When to get a UX audit
- Conversion rates have dropped or stalled
- Users complain or contact support often
- You're planning a redesign and want evidence first
- Your site or app has never been reviewed independently
Compare
UX audit vs full redesign
An audit often shows you don't need to start again.
| Compare | UX audit | Full redesign |
|---|---|---|
| Scope | Find and fix specific problems | Rethink the whole experience |
| Effort | Lighter | Significant |
| Results | Quick wins are often possible | Longer-term change |
| Best for | Products that mostly work | Products that no longer fit |
How we work
Our process, step by step
Goals
Your goals and the key tasks users need to complete.
Data review
Analytics, heatmaps and support feedback reviewed.
Expert review
Expert review of every key flow.
Testing
User testing where it adds value.
Report
A clear report and prioritised action plan.
Tools
Tools we use
Analytics
Testing
Accessibility
Why Kedra Digi
Why work with us
Designers, developers and marketers work together in-house. Your project is never passed to a freelancer you haven't met.
Before any work starts you get an itemised proposal with deliverables and review rounds.
Source files, exports and brand assets are handed over to you. There's no lock-in.
We help with tweaks, new assets and updates as your business grows.
Kedra Digi is an Australian-owned design and development company. See our recent projects.
What do we get from a UX audit?
How much do UX audit services cost?
Do you need access to our analytics?
Can you fix the issues as well?
Do you audit mobile apps?
Is accessibility included?
Free discovery call
Not sure why users aren't converting?
Tell us about your website or app. We'll reply within one business day with honest advice.
Prefer email? [email protected]