AI agent development for work that takes many steps
Chatbots answer questions. AI agents get things done: they read requests, look things up, make decisions within limits you set, and take action in your systems. Our AI agent development team builds agents that handle real workflows, with people in control.
At a glance
- Agents that act across your systems
- Tool use with CRMs, email and databases
- Approval steps and audit logs
- Built on GPT, Claude or Gemini
What is AI agent development?
AI agent development is building software that uses large language models to plan and carry out multi-step tasks. An AI agent can read inputs, call tools and APIs, check results and decide what to do next, within guardrails and approval steps defined by your business.
Services
Agents we build
Every agentic AI system we build works within clear limits, with a person approving important actions.
Operations agents
Triage emails, update records and route work to the right person.
Sales and support agents
Research leads, draft replies and update your CRM.
Back-office agents
Process invoices, reconcile data and prepare reports.
Research agents
Gather, compare and summarise information from many sources.
Multi-agent workflows
Several specialised agents working together on larger processes.
Guardrails and monitoring
Permissions, approvals, logs and evaluation of agent decisions.
Is it right for you?
Good first tasks for an AI agent
- Sorting and responding to high volumes of routine emails
- Moving information between systems that don't integrate
- Preparing first drafts of reports, quotes or summaries
- Researching leads or suppliers before a person reviews them
Compare
AI agent vs chatbot vs rule-based automation
Each has its place. Agents shine where tasks vary.
| Compare | AI agent | Chatbot | Rule-based automation |
|---|---|---|---|
| Main job | Completes multi-step tasks | Answers questions | Repeats fixed steps |
| Handles variation | Yes, within limits | Within conversations | No, breaks on exceptions |
| Takes action | Yes, through your tools | Sometimes | Yes, fixed actions only |
| Best for | Messy, multi-step workflows | Customer and staff questions | Simple, predictable tasks |
How we work
Our process, step by step
Discover
We find the workflow where an agent will save the most time.
Design
Tools, permissions and approval points.
Build
The agent and its integrations.
Evaluate
Testing against real cases before launch.
Launch and monitor
Decisions logged, reviewed and improved.
Technology
Tools and technologies we use
Models
Frameworks
Integrations
Data
Why Kedra Digi
Why work with us
Designers, developers and testers work together in-house. Your project is never passed to a subcontractor.
Before any work starts you get an itemised proposal that explains what we'll build and how.
Source code, designs, documentation and accounts are handed over to you. There's no lock-in.
We monitor, maintain and improve what we build for as long as you need us.
Kedra Digi is an Australian-owned software development company. See our recent projects.
What's the difference between an AI agent and a chatbot?
How much does AI agent development cost?
Can AI agents make mistakes?
Which systems can an agent connect to?
Is our data safe with an AI agent?
Will agents replace our staff?
Free discovery call
Got a workflow eating up your team's time?
Tell us about it. We'll reply within one business day with honest advice on whether an AI agent can help.
Prefer email? [email protected]