AI chatbot development for faster customer support
A good AI chatbot answers customer questions accurately at any hour, and knows when to hand over to a person. Our AI chatbot development team builds assistants that learn from your own content and connect to the systems your team already uses.
At a glance
- Trained on your website, policies and documents
- Website, WhatsApp, Messenger and Teams
- Hands over to your team when needed
- Private, business-grade AI models
What is AI chatbot development?
AI chatbot development is building chat assistants powered by large language models such as GPT, Claude or Gemini. Unlike older rule-based bots, an AI chatbot understands everyday questions and answers from your own approved content. It can also look up orders, book appointments or create support tickets.
Services
Chatbots we build
Every assistant uses conversational AI that answers from your own content, so replies stay accurate and on-brand.
Customer support chatbots
Answer common questions about products, orders, shipping and returns.
Lead capture assistants
Qualify enquiries, answer pre-sales questions and book meetings.
Internal knowledge assistants
A virtual assistant that helps staff find policies, procedures and answers quickly.
Multichannel bots
Website chat, WhatsApp, Facebook Messenger, Slack and Microsoft Teams.
System integrations
Look up orders, create tickets or update your CRM during the chat.
Voice assistants
Phone and voice bots for bookings and common enquiries.
Is it right for you?
Where an AI chatbot helps most
- Your team answers the same questions every day
- Customers contact you outside business hours
- Sales enquiries need quick replies to stay warm
- Staff lose time searching for internal information
Compare
AI chatbot vs rule-based chatbot
Modern AI chatbots handle real conversations. Older bots follow fixed scripts.
| Compare | AI chatbot | Rule-based chatbot |
|---|---|---|
| Understanding | Understands everyday questions and typos | Only matches set keywords and buttons |
| Answers | Drawn from your own content | Fixed, pre-written replies |
| Setup | Trained on your documents | Every path built by hand |
| Best for | Support, sales and knowledge questions | Very simple, fixed menus |
How we work
Our process, step by step
Discover
We list the questions customers ask most and what good looks like.
Prepare content
We gather and tidy the content the chatbot will answer from.
Build
The assistant, its integrations and hand-over rules.
Test
Real questions, accuracy checks and safety limits.
Launch and improve
We review conversations and refine answers over time.
Technology
Tools and technologies we use
Models
Frameworks
Channels
Data
Why Kedra Digi
Why work with us
Designers, developers and testers work together in-house. Your project is never passed to a subcontractor.
Before any work starts you get an itemised proposal that explains what we'll build and how.
Source code, designs, documentation and accounts are handed over to you. There's no lock-in.
We monitor, maintain and improve what we build for as long as you need us.
Kedra Digi is an Australian-owned software development company. See our recent projects.
Will an AI chatbot give wrong answers?
How much does AI chatbot development cost?
What content does the chatbot learn from?
Is customer data kept private?
Can it connect to our CRM or help desk?
Can the chatbot hand over to a real person?
Related services
Often paired with this service
Free discovery call
Want a chatbot that actually helps?
Tell us what your customers ask most. We'll reply within one business day with honest advice on what an AI chatbot could handle.
Prefer email? [email protected]