Online reputation management that protects your good name
Customers check reviews and search results before they trust a business. Our online reputation management builds a steady flow of genuine reviews, responds professionally to feedback and improves what people find when they search your name.
At a glance
- Review generation
- Review monitoring and responses
- Search result improvement
- Crisis response support
What is online reputation management?
Online reputation management (ORM) is monitoring and improving how a business appears online. It includes generating genuine reviews, responding to feedback, monitoring mentions, improving branded search results, managing profiles on review sites and handling negative publicity.
Services
What we do
We use honest, policy-compliant methods only. No fake reviews.
Review generation
Simple systems to ask happy customers for reviews.
Review responses
Professional, timely replies to every review.
Monitoring
Alerts for new reviews and mentions.
Branded search
Strong profiles and content for searches of your name.
Review site profiles
Google reviews, Facebook and industry ratings sites.
Crisis support
A calm plan when something goes wrong.
What's included
What comes with this service.
The essentials of the service, plus the standards that come with everything we do. No hidden extras.
Get a free marketing audit →- Review generation
- Review monitoring and responses
- Search result improvement
- Crisis response support
- Free audit and discovery: where you are now and the quickest wins
- Itemised proposal: deliverables and goals agreed in writing
- Tracking set up properly: so every result is measured
- Your accounts, your data: everything stays in your name
- No lock-in contracts: you stay because it's working
Is it right for you?
Signs you need reputation help
- A few negative reviews dominate your profile
- You have far fewer reviews than competitors
- Negative content appears when people search your name
- Nobody responds to reviews
Compare
Proactive vs reactive reputation work
Prevention is easier than repair.
| Compare | Proactive | Reactive |
|---|---|---|
| Approach | Build reviews and presence continuously | Respond after problems appear |
| Effort | Steady | Urgent |
| Result | A resilient reputation | Damage control |
| Best for | Every business | Businesses facing a problem now |
How to work with us
Work with us your way.
A one-off project, ongoing support or a specialist in your team. Pick what fits. No lock-in contracts.
One project, clear scope
A set piece of work, scoped and approved before we start.
- Itemised proposal
- Clear goals and tracking
- A report at the end
Results that keep building
Ongoing work managed by a team that knows your business.
- Regular optimisation
- Plain-English reporting
- One familiar team
A specialist on your team
Our specialists join your team and work in your tools.
- Hands-on experts
- Your tools and workflow
- Scale up or down anytime
How we work
Our process, step by step
Audit
We review your current setup, data and competitors.
Plan
Priorities and deliverables agreed in writing.
Generate
Simple systems to collect genuine reviews.
Respond
Professional replies to every review.
Monitor
We watch rankings and errors after changes.
Built around you
Every plan is built on your goals.
No one-size packages. After a free audit and discovery call, you get a clear, itemised proposal based on what will actually move your business forward.
Request your proposal →Leads, sales, bookings, downloads or brand awareness.
From Review generation to Review responses, only the pieces you actually need.
How hard it is to stand out in your industry and market.
Your website, accounts, content and tracking as they are today.
Whether paid media is part of the plan. Ad spend is paid directly to the platforms.
Tools
Tools we use
Reviews
Monitoring
Industries
Industries we work with.
More online sales and repeat customers.
More calls and booked jobs.
Trustworthy, compliant marketing that brings in bookings.
Leads for projects, sales and rentals.
Authority and enquiries from the right clients.
Growth from launch to scale.
Why Kedra Digi
Why Australian businesses choose Kedra Digi.
Strategists, writers, designers and developers work together in-house. Nothing is passed to a subcontractor.
Before any work starts you get an itemised proposal with channels, deliverables and goals.
Ad accounts, analytics and content stay in your name. There's no lock-in.
Clear reports on leads, sales and cost per result, with honest next steps.
Kedra Digi is an Australian-owned digital marketing, design and development company.
Our promise
We'll tell you honestly what will work for you, and what won't.
You'll own your accounts, data and content, so you're never dependent on us.
We report on results that matter to your business, in plain English.
Can you remove negative reviews?
How much does online reputation management cost?
Do you write fake reviews?
How do we get more reviews?
Should we reply to every review?
Can you improve what shows when people Google us?
Free discovery call
Worried about your reputation?
Tell us about your business and goals. We'll reply within one business day with honest advice.
Prefer email? [email protected]