Australia · Web and software development
A CRM software development company in Australia that builds around how your team sells.
Packaged CRMs make you bend your sales process to fit the tool. A CRM software development company in Australia builds the system around how your team actually sells, services and follows up.
At a glance
- Custom CRM builds
- HubSpot and Salesforce extensions
- Email and phone links
- Pipeline reporting
CRM software development company in Australia: what to expect
A CRM software development company in Australia designs and builds customer relationship systems tailored to your pipeline. We handle data migration, links to email and accounting, reporting and training, so people actually use the result.
Who it suits
Sales and service teams losing leads between inboxes, calls and quotes.
What you get
A CRM built around your pipeline, linked to email, calendars and accounting.
How we start
We map how leads become customers and where they get lost today.
Why it helps
Follow-ups happen on time, and leaders see the pipeline at a glance.
What we cover
What goes into your build
The pieces that make up the service.
Want the full service guide? Read about our CRM software development page.
Pipeline design
Stages that mirror your sales process.
Contact records
One view of every customer.
Quotes
Created and tracked in one place.
Email and phone
Conversations logged automatically, tested before it goes live.
Automation
Follow-up that happens on time.
Reports
Forecasts leaders can trust.
In Australia
Sales systems for teams that quote, follow up and close
Sales and service teams often lose leads between inboxes, calls and quotes. A CRM that matches your steps makes follow-up routine instead of a matter of memory.
We map how leads become customers and where they get lost today, then build or configure a system to match. Links to email, calendars and accounting avoid double entry.
- Built around your sales process
- Data cleaned and migrated carefully
- Training delivered by video
Common situations
What Australian clients usually ask us to solve
Teams selling projects or tenders
Long sales with several decision makers need stages, approvals and reminders that generic tools struggle to model. A tailored pipeline keeps deals moving and visible to managers.
Service firms tracking relationships
Agencies, advisers and clinics need a full history of every contact, quote and job. A shared record lets anyone pick up a conversation without asking the customer to repeat it.
Companies outgrowing spreadsheets
When contacts live across several files and inboxes, follow-ups slip. We clean and migrate the data, then give staff one system with reminders and reports they will open.
What's included
What comes with this service.
The essentials of the service, plus the standards that come with everything we do. No hidden extras.
Request a proposal →- Pipeline map: How leads move from enquiry to customer
- CRM build or set-up: A system configured around your steps
- Training notes: Short guides for each role
- Free discovery call: a short chat about your goals before you commit
- Files you own: every asset and editable source file handed over to you
Is it right for you?
When custom development makes sense
- Leads fall through the cracks
- Quotes live in email
- Reports take hours to assemble
- Your CRM does not fit your process
Compare
Custom CRM or HubSpot and Salesforce?
| Compare | Custom CRM | Standard CRM |
|---|---|---|
| Fit | Exact | General |
| Setup effort | Higher | Lower |
| Control | High | Moderate |
| Best for | Unusual sales processes | Common processes |
How we work
Our process, step by step
Map
We trace how leads become customers.
Design
We plan stages, fields and reports.
Build
We configure or create the CRM.
Connect
We link email, calendar and accounting.
Train
We teach each role and refine.
Built around you
Every project is quoted on your needs.
No one-size packages. After a free discovery call, you get a clear, itemised proposal based on what your business actually needs.
Request your proposal →More users need more roles, more training and clearer rules for entering data.
Several products or services mean several pipelines to design and report on.
Each linked tool, such as email or accounting, adds testing and upkeep.
Importing old records takes cleaning, de-duplicating and agreeing what to keep.
Custom reporting needs design time and checking with the people who use it.
Technology
Tools and technologies we use
CRM platforms
Custom build
Integrations
Why Kedra Digi
Why Australian businesses choose Kedra Digi.
Strategy, design, development and marketing together.
Itemised deliverables before work starts.
Files, code and accounts are handed over.
Kedra Digi is an Australian-owned digital agency based at 5 Murphy Street, O'Connor, Perth. We work with clients across Australia by video, shared files and clear milestones, and meet in person in Perth or by arrangement elsewhere when that helps.
Can you work with HubSpot or Salesforce?
Can you build a CRM from scratch?
Will it connect to our email and phone?
Can you import our old contacts?
Will it give us a sales forecast?
Can sales staff use it on phones?
Customise an existing CRM or build new?
Can our existing data be moved across?
How do you get staff to adopt it?
Will it connect to email and accounting?
Related services
Often paired with this service
Software maintenance
Software does not stand still.
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A neglected site becomes a risk.
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Slow pages cost enquiries.
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Free discovery call
Ready to talk about your project?
Tell us what you are working on. We will reply within one business day with honest advice.
Prefer email? [email protected]