Canberra · Web and software development
Software maintenance in Canberra that keeps critical systems patched, monitored and improving.
Systems that nobody maintains slowly become risks. Our software maintenance in Canberra keeps critical software patched, monitored and improving.
At a glance
- Bug fixes and updates
- Security patching
- Monitoring and backups
- Small improvements
Software maintenance in Canberra: what to expect
Software maintenance in Canberra covers security updates, bug fixes, monitoring, backups and small improvements. We document what we find, agree priorities with you and report on every change.
Who it suits
Organisations running systems that nobody owns or has time to look after.
What you get
Monitoring, patching, backups, bug fixes and a short monthly summary.
How we start
A health check that shows each system's condition and risks.
Why it helps
Problems are noticed early, and critical software stays safe and supported.
What we cover
What goes into your build
The pieces that make up the service.
Want the full service guide? Read about our software product development page.
Bug fixes
Problems found and resolved.
Security patching
Updates applied promptly, agreed with you first.
Monitoring
Alerts when something fails.
Backups
Regular copies, tested for restoring.
Small improvements
Steady enhancements, tested before it goes live.
Reports
A short monthly summary.
In Canberra
Looking after systems that nobody on staff owns
Many Canberra organisations rely on a system built years ago by someone who has moved on. Software maintenance in Canberra starts with a review of code, hosting and backups, then sets a regular routine so the system stays safe, supported and ready for security questionnaires.
Distance has not been a problem for Canberra clients. We keep one shared project space, agree dates in writing and hold calls at times that suit Canberra hours, which sit 2 to 3 hours ahead of Perth.
- Patch evidence kept
- Emergency contact agreed
- Unsupported parts replaced
Common situations
What Canberra clients usually ask us to solve
Systems built by a departed contractor
Systems built by a departed contractor often lack documentation. We read the code, map the data and processes and write guides.
Software facing a security assessment
Software facing a security assessment needs evidence of patching, backups and monitoring. We maintain and document them.
Tools with growing user complaints
Tools with growing user complaints often need many small fixes. We schedule and clear them in order of impact.
What's included
What comes with this service.
The essentials of the service, plus the standards that come with everything we do. No hidden extras.
Request a proposal →- Health check: Each system's condition and risks
- Maintenance plan: What we do and how often
- Monthly summary: Work completed and recommendations
- Free discovery call: a short chat about your goals before you commit
- Files you own: every asset and editable source file handed over to you
Is it right for you?
When custom development makes sense
- Systems run with nobody looking after them
- Updates keep being postponed
- Problems are found by users first
- You rely on one developer's memory
Compare
Retainer or pay per fix?
| Compare | Retainer | Pay per fix |
|---|---|---|
| Response | Prioritised | Variable |
| Surprises | Fewer | More |
| Cost pattern | Steady | Lumpy |
| Best for | Critical systems | Minor tools |
How we work
Our process, step by step
Check
We assess each system's condition and risks.
Agree
We set a routine and ways to contact us.
Maintain
We patch, monitor and fix, agreed with you first.
Improve
We make small enhancements, so nothing is missed.
Report
We summarise work and what to watch.
Built around you
Every project is quoted on your needs.
No one-size packages. After a free discovery call, you get a clear, itemised proposal based on what your business actually needs.
Request your proposal →More applications need more attention, more monitoring and more regular patching.
Older software needs more care, as it is harder to patch and test.
Essential systems call for faster response and tighter monitoring.
Where the software runs shapes the work involved and the risks to manage.
Poor documentation slows the initial set-up while we learn the system.
Technology
Tools and technologies we use
Product
Engineering
Insights
Why Kedra Digi
Why Canberra businesses choose Kedra Digi.
Strategy, design, development and marketing together.
Itemised deliverables before work starts.
Files, code and accounts are handed over.
Kedra Digi is an Australian-owned digital agency based at 5 Murphy Street, O'Connor, Perth. Our Canberra clients work with us by video, shared files and clear milestones, and we can arrange to meet in person when that helps.
What does software maintenance include?
Can you maintain software you did not build?
What if something breaks urgently?
Do you test restores?
Can you add features too?
Is there a minimum commitment?
Can you maintain software to meet a client's security expectations?
How do you handle emergency fixes?
What do you do about unsupported components?
Can maintenance include documentation?
Related services
Often paired with this service
Website maintenance company
A neglected site becomes a risk.
Learn more →Website speed optimization company
Slow pages cost enquiries.
Learn more →Web design and development company
Handovers lose detail.
Learn more →See all development services in Canberra → Explore our development services →
Free discovery call
Ready to talk about your project?
Tell us what you are working on. We will reply within one business day with honest advice.
Prefer email? [email protected]