Canberra · UI/UX and graphic design
UX audit services in Canberra that find why users struggle and what to fix first.
Redesigning blindly can repeat old mistakes. Our UX audit services in Canberra find why people struggle, so you fix the right things first.
At a glance
- Expert review
- Analytics and recordings
- User testing
- Ranked recommendations
UX audit services in Canberra: what to expect
UX audit services in Canberra review your site or app against usability principles and real user data. We combine expert review, analytics and short user tests, then deliver a ranked list of fixes.
Who it suits
Teams whose website or app is not converting as they hoped.
What you get
A ranked audit report, evidence and a workshop with your team.
How we start
We agree goals, key journeys and the data available.
Why it helps
You fix the right problems first and stop guessing.
What we cover
What goes into your design
The pieces that make up the service.
Want the full service guide? Read about our UX audit services page.
Expert review
A close look at layout and flow.
Analytics review
What the numbers already show.
Session recordings
Where visitors hesitate or leave.
User tests
Short sessions with real people.
Report
Findings ranked by impact.
Workshop
A walkthrough with your team.
In Canberra
Evidence before redesign
Canberra organisations often ask for a new website when only a few key pages are failing visitors. UX audit services in Canberra pinpoint those pages, show what users did and propose changes small enough to test quickly.
Working across the country is routine for us. For Canberra projects we set a regular call time, keep decisions in writing and share progress as it happens, and we can travel to the ACT for workshops when it adds value.
- Accessibility assessed
- Summary for decision makers
- Follow-up check available
Common situations
What Canberra clients usually ask us to solve
Service portals with high call volumes
Service portals with high call volumes are often failing users online. We find the tasks people cannot complete and show what to change, so fewer people have to ring.
Websites with outdated navigation
Websites with outdated navigation hide useful content. We test whether people can find what they need and recommend a clearer structure.
Apps with low completion rates
Apps with low completion rates lose users at specific steps. We pinpoint them and rank fixes by impact.
What's included
What comes with this service.
The essentials of the service, plus the standards that come with everything we do. No hidden extras.
Request a proposal →- Audit report: Problems, evidence and recommended fixes
- Priority matrix: What to fix first for the biggest gain
- Findings workshop: A session to agree next steps
- Free discovery call: a short chat about your goals before you commit
- Files you own: every asset and editable source file handed over to you
Is it right for you?
When professional design makes sense
- Users abandon forms or checkouts
- A redesign is planned but you want evidence
- Conversion rates are lower than expected
- Teams disagree about what is wrong
Compare
UX audit or full redesign?
| Compare | Audit first | Redesign first |
|---|---|---|
| Risk | Lower | Higher |
| Cost | Lower | Higher |
| Evidence | Strong | Thin |
| Best for | Finding the real problems | Starting over |
How we work
Our process, step by step
Scope
We agree goals, key journeys and available data.
Review
We examine the site, analytics and recordings.
Test
We run short sessions with real users.
Report
We rank findings and recommend fixes.
Present
We walk your team through the results.
Built around you
Every project is quoted on your needs.
No one-size packages. After a free discovery call, you get a clear, itemised proposal based on what your business actually needs.
Request your proposal →More journeys and user types need more review.
Rich analytics and recordings give stronger evidence.
More sessions add insight and effort.
Web and mobile need separate attention.
Help applying fixes extends the work.
Technology
Tools we use
Analytics
Testing
Accessibility
Why Kedra Digi
Why Canberra businesses choose Kedra Digi.
Strategy, design, development and marketing together.
Itemised deliverables before work starts.
Files, code and accounts are handed over.
Kedra Digi is an Australian-owned digital agency based at 5 Murphy Street, O'Connor, Perth. Our Canberra clients work with us by video, shared files and clear milestones, and we can arrange to meet in person when that helps.
What does a UX audit include?
Do you test with real users?
Will you fix the problems too?
Can you audit an app?
Will the report be understandable?
Can you audit before a redesign?
Can a UX audit include an accessibility check?
How do you make the audit useful to decision makers?
Do you test with staff users as well as the public?
What happens after the audit?
Related services
Often paired with this service
Mobile app design
Great app screens start with understanding people, not pixels.
Learn more →Shopify web design
A generic template makes every store look the same.
Learn more →Presentation design
A busy deck loses the room.
Learn more →See all design services in Canberra → Explore our design services →
Free discovery call
Ready to talk about your project?
Tell us what you are working on. We will reply within one business day with honest advice.
Prefer email? [email protected]