Gold Coast · UI/UX and graphic design
UX audit services on the Gold Coast that find why users struggle and what to fix first.
Redesigning blindly can repeat old mistakes. Our UX audit services on the Gold Coast find why people struggle, so you fix the right things first.
At a glance
- Expert review
- Analytics and recordings
- User testing
- Ranked recommendations
UX audit services on the Gold Coast: what to expect
UX audit services on the Gold Coast review your site or app against usability principles and real user data. We combine expert review, analytics and short user tests, then deliver a ranked list of fixes.
Who it suits
Teams whose website or app is not converting as they hoped.
What you get
A ranked audit report, evidence and a workshop with your team.
How we start
We agree goals, key journeys and the data available.
Why it helps
You fix the right problems first and stop guessing.
What we cover
What goes into your design
The pieces that make up the service.
Want the full service guide? Read about our UX audit services page.
Expert review
A close look at layout and flow.
Analytics review
What the numbers already show.
Session recordings
Where visitors hesitate or leave.
User tests
Short sessions with real people.
Report
Findings ranked by impact.
Workshop
A walkthrough with your team.
On the Gold Coast
Evidence before redesign
Gold Coast businesses often ask for a new website when only a few key pages, such as booking or checkout, are failing visitors. UX audit services on the Gold Coast pinpoint those pages, show what users did and propose changes small enough to test quickly.
Working across the country is routine for us. For Gold Coast projects we set a regular call time, keep decisions in writing and share progress as it happens, and we can travel to Queensland for workshops when it adds value.
- Funnel steps audited
- Overseas users included
- Revenue-weighted priorities
Common situations
What the Gold Coast clients usually ask us to solve
Booking funnels with drop-off
Booking funnels lose visitors at specific steps. We map each step from search to payment, watch real users attempt it and show where they hesitate, backtrack or leave.
Property and listing sites
Property and listing sites depend on search, filters and enquiry forms. We test whether buyers and renters can find what they want and contact you.
Stores with abandoned carts
Stores with abandoned carts have a friction point somewhere in the path. We find it through analytics and observation and recommend fixes.
What's included
What comes with this service.
The essentials of the service, plus the standards that come with everything we do. No hidden extras.
Request a proposal →- Audit report: Problems, evidence and recommended fixes
- Priority matrix: What to fix first for the biggest gain
- Findings workshop: A session to agree next steps
- Free discovery call: a short chat about your goals before you commit
- Files you own: every asset and editable source file handed over to you
Is it right for you?
When professional design makes sense
- Users abandon forms or checkouts
- A redesign is planned but you want evidence
- Conversion rates are lower than expected
- Teams disagree about what is wrong
Compare
UX audit or full redesign?
| Compare | Audit first | Redesign first |
|---|---|---|
| Risk | Lower | Higher |
| Cost | Lower | Higher |
| Evidence | Strong | Thin |
| Best for | Finding the real problems | Starting over |
How we work
Our process, step by step
Scope
We agree goals, key journeys and available data.
Review
We examine the site, analytics and recordings.
Test
We run short sessions with real users.
Report
We rank findings and recommend fixes.
Present
We walk your team through the results.
Built around you
Every project is quoted on your needs.
No one-size packages. After a free discovery call, you get a clear, itemised proposal based on what your business actually needs.
Request your proposal →More journeys and user types need more review.
Rich analytics and recordings give stronger evidence.
More sessions add insight and effort.
Web and mobile need separate attention.
Help applying fixes extends the work.
Technology
Tools we use
Analytics
Testing
Accessibility
Why Kedra Digi
Why Gold Coast businesses choose Kedra Digi.
Strategy, design, development and marketing together.
Itemised deliverables before work starts.
Files, code and accounts are handed over.
Kedra Digi is an Australian-owned digital agency based at 5 Murphy Street, O'Connor, Perth. Our Gold Coast clients work with us by video, shared files and clear milestones, and we can arrange to meet in person when that helps.
What does a UX audit include?
Do you test with real users?
Will you fix the problems too?
Can you audit an app?
Will the report be understandable?
Can you audit before a redesign?
What does a booking funnel audit look at?
Can you test with visitors from overseas?
How do you prioritise findings?
Do you recommend design changes?
Related services
Often paired with this service
Mobile app design
Great app screens start with understanding people, not pixels.
Learn more →Shopify web design
A generic template makes every store look the same.
Learn more →Presentation design
A busy deck loses the room.
Learn more →See all design services on the Gold Coast → Explore our design services →
Free discovery call
Ready to talk about your project?
Tell us what you are working on. We will reply within one business day with honest advice.
Prefer email? [email protected]