Melbourne · UI/UX and graphic design
UX audit services in Melbourne that find why users struggle and what to fix first.
Analytics show where people leave but not why. UX audit services in Melbourne find the real obstacles in your site or app, rank them by impact and show how to fix them.
At a glance
- Expert review
- Analytics and recordings
- User testing
- Ranked recommendations
UX audit services in Melbourne: what to expect
UX audit services in Melbourne combine expert review, analytics, session recordings and user testing to evaluate usability, accessibility and conversion barriers. You receive a prioritised report with clear recommendations.
Who it suits
Teams whose website or app is not converting as they hoped.
What you get
A ranked audit report, evidence and a workshop with your team.
How we start
We agree goals, key journeys and the data available.
Why it helps
You fix the right problems first and stop guessing.
What we cover
What goes into your design
The pieces that make up the service.
Want the full service guide? Read about our UX audit services page.
Expert review
A close look at layout and flow.
Analytics review
What the numbers already show.
Session recordings
Where visitors hesitate or leave.
User tests
Short sessions with real people.
Report
Findings ranked by impact.
Workshop
A walkthrough with your team.
In Melbourne
Evidence before redesign
Melbourne's product teams in software, health and education use audits to pinpoint friction before redesigns. Many redesigns repeat old problems because nobody found the cause. An audit shows what is really hurting results, so you fix the right things first and avoid expensive guesswork.
We deliver a clear report with screenshots and priorities, then walk your team through it so the findings turn into action. We work with Melbourne clients by video, shared files and clear milestones from our Perth studio, and meet in person by arrangement when a visit helps. Melbourne is two hours ahead of Perth in winter and three during daylight saving.
- Findings ranked by impact
- Evidence from real users
- Remote delivery for Melbourne teams
Common situations
What Melbourne clients usually ask us to solve
Software and education platforms
Platforms with many user types hide usability problems. An audit shows how each group struggles and which fixes help most.
Teams planning a redesign
An audit shows what works so you do not break it, and gives the design team a clear brief based on evidence.
Products with poor reviews
Complaints often point to a few key flows. We identify them, show the friction and propose changes users will notice.
What's included
What comes with this service.
The essentials of the service, plus the standards that come with everything we do. No hidden extras.
Request a proposal →- Audit report: Problems, evidence and recommended fixes
- Priority matrix: What to fix first for the biggest gain
- Findings workshop: A session to agree next steps
- Free discovery call: a short chat about your goals before you commit
- Files you own: every asset and editable source file handed over to you
Is it right for you?
When professional design makes sense
- Users abandon forms or checkouts
- A redesign is planned but you want evidence
- Conversion rates are lower than expected
- Teams disagree about what is wrong
Compare
UX audit or full redesign?
| Compare | Audit first | Redesign first |
|---|---|---|
| Risk | Lower | Higher |
| Cost | Lower | Higher |
| Evidence | Strong | Thin |
| Best for | Finding the real problems | Starting over |
How we work
Our process, step by step
Scope
We agree goals, key journeys and available data.
Review
We examine the site, analytics and recordings.
Test
We run short sessions with real users.
Report
We rank findings and recommend fixes.
Present
We walk your team through the results.
Built around you
Every project is quoted on your needs.
No one-size packages. After a free discovery call, you get a clear, itemised proposal based on what your business actually needs.
Request your proposal →More journeys and user types need more review.
Rich analytics and recordings give stronger evidence.
More sessions add insight and effort.
Web and mobile need separate attention.
Help applying fixes extends the work.
Technology
Tools we use
Analytics
Testing
Accessibility
Why Kedra Digi
Why Melbourne businesses choose Kedra Digi.
Strategy, design, development and marketing together.
Itemised deliverables before work starts.
Files, code and accounts are handed over.
Kedra Digi is an Australian-owned digital agency based at 5 Murphy Street, O'Connor, Perth. Our Melbourne clients work with us by video, shared files and clear milestones, and we can arrange to meet in person when that helps.
What does a UX audit include?
Do you test with real users?
Will you fix the problems too?
Can you audit an app?
Will the report be understandable?
Can you audit before a redesign?
What is included in a UX audit?
How do you prioritise findings?
Do you implement the fixes?
How is the audit delivered?
Related services
Often paired with this service
Mobile app design
Great app screens start with understanding people, not pixels.
Learn more →Shopify web design
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Learn more →Presentation design
A busy deck loses the room.
Learn more →See all design services in Melbourne → Explore our design services →
Free discovery call
Ready to talk about your project?
Tell us what you are working on. We will reply within one business day with honest advice.
Prefer email? [email protected]