Newcastle · UI/UX and graphic design
UX audit services in Newcastle that find why users struggle and what to fix first.
Redesigning blindly can repeat old mistakes. Our UX audit services in Newcastle find why people struggle, so you fix the right things first.
At a glance
- Expert review
- Analytics and recordings
- User testing
- Ranked recommendations
UX audit services in Newcastle: what to expect
UX audit services in Newcastle review your site or app against usability principles and real user data. We combine expert review, analytics and short user tests, then deliver a ranked list of fixes.
Who it suits
Teams whose website or app is not converting as they hoped.
What you get
A ranked audit report, evidence and a workshop with your team.
How we start
We agree goals, key journeys and the data available.
Why it helps
You fix the right problems first and stop guessing.
What we cover
What goes into your design
The pieces that make up the service.
Want the full service guide? Read about our UX audit services page.
Expert review
A close look at layout and flow.
Analytics review
What the numbers already show.
Session recordings
Where visitors hesitate or leave.
User tests
Short sessions with real people.
Report
Findings ranked by impact.
Workshop
A walkthrough with your team.
In Newcastle
Evidence before redesign
Newcastle organisations often ask for a new website when only a few key pages, such as quote or booking forms, are failing visitors. UX audit services in Newcastle pinpoint those pages, show what users did and propose changes small enough to test quickly.
Working across the country is routine for us. For Newcastle projects we set a regular call time, keep decisions in writing and share progress as it happens, and we can travel to the Hunter for workshops when it adds value.
- Buyer journeys tested
- Internal tools observed
- Issues ranked
Common situations
What Newcastle clients usually ask us to solve
Quote and enquiry journeys
Buyers who cannot find a capability or a quote form simply leave. We trace the journey from search to enquiry, watch real visitors attempt it and list the points where they hesitate, backtrack or give up.
Operational apps
Staff using operational apps develop workarounds that hide design problems. We observe them at work, count taps and errors and show where small changes would save time every shift.
Public service sites
People using public service sites often arrive stressed and short of time. We test whether they can complete common tasks unaided, and recommend plain-language and layout fixes that reduce calls and complaints.
What's included
What comes with this service.
The essentials of the service, plus the standards that come with everything we do. No hidden extras.
Request a proposal →- Audit report: Problems, evidence and recommended fixes
- Priority matrix: What to fix first for the biggest gain
- Findings workshop: A session to agree next steps
- Free discovery call: a short chat about your goals before you commit
- Files you own: every asset and editable source file handed over to you
Is it right for you?
When professional design makes sense
- Users abandon forms or checkouts
- A redesign is planned but you want evidence
- Conversion rates are lower than expected
- Teams disagree about what is wrong
Compare
UX audit or full redesign?
| Compare | Audit first | Redesign first |
|---|---|---|
| Risk | Lower | Higher |
| Cost | Lower | Higher |
| Evidence | Strong | Thin |
| Best for | Finding the real problems | Starting over |
How we work
Our process, step by step
Scope
We agree goals, key journeys and available data.
Review
We examine the site, analytics and recordings.
Test
We run short sessions with real users.
Report
We rank findings and recommend fixes.
Present
We walk your team through the results.
Built around you
Every project is quoted on your needs.
No one-size packages. After a free discovery call, you get a clear, itemised proposal based on what your business actually needs.
Request your proposal →More journeys and user types need more review.
Rich analytics and recordings give stronger evidence.
More sessions add insight and effort.
Web and mobile need separate attention.
Help applying fixes extends the work.
Technology
Tools we use
Analytics
Testing
Accessibility
Why Kedra Digi
Why Newcastle businesses choose Kedra Digi.
Strategy, design, development and marketing together.
Itemised deliverables before work starts.
Files, code and accounts are handed over.
Kedra Digi is an Australian-owned digital agency based at 5 Murphy Street, O'Connor, Perth. Our Newcastle clients work with us by video, shared files and clear milestones, and we can arrange to meet in person when that helps.
What does a UX audit include?
Do you test with real users?
Will you fix the problems too?
Can you audit an app?
Will the report be understandable?
Can you audit before a redesign?
What does a UX audit of an industrial supplier's site cover?
Can you audit an internal tool?
How do you rank issues?
What do we get at the end?
Related services
Often paired with this service
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Learn more →Presentation design
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Learn more →See all design services in Newcastle → Explore our design services →
Free discovery call
Ready to talk about your project?
Tell us what you are working on. We will reply within one business day with honest advice.
Prefer email? [email protected]