Canberra · Web and software development
A CRM software development company in Canberra that builds around how your team sells.
Off-the-shelf CRMs often force your team to work their way. As a CRM software development company in Canberra, we build around the way you quote, follow up and close.
At a glance
- Custom CRM builds
- HubSpot and Salesforce extensions
- Email and phone links
- Pipeline reporting
CRM software development company in Canberra: what to expect
A CRM software development company in Canberra designs custom customer systems and extends existing ones. We map your sales steps, build the screens and reports and connect email, phone and accounting tools.
Who it suits
Sales and service teams losing leads between inboxes, calls and quotes.
What you get
A CRM built around your pipeline, linked to email, calendars and accounting.
How we start
We map how leads become customers and where they get lost today.
Why it helps
Follow-ups happen on time, and leaders see the pipeline at a glance.
What we cover
What goes into your build
The pieces that make up the service.
Want the full service guide? Read about our CRM software development page.
Pipeline design
Stages that mirror your sales process.
Contact records
One view of every customer.
Quotes
Created and tracked in one place.
Email and phone
Conversations logged automatically, tested before it goes live.
Automation
Follow-up that happens on time.
Reports
Forecasts leaders can trust.
In Canberra
Relationship systems for teams that win repeat work
Many Canberra firms live on long relationships with a small number of clients and panel arrangements. A CRM software development company in Canberra tracks contacts, renewals, panel dates and tender deadlines in one place, so nothing important depends on one person's memory.
From our Perth base we support Canberra clients through video, messages and shared files. The time difference is small, so most questions get an answer the same day, and meeting in person is always an option.
- Key dates tracked with reminders
- Access limited by role
- Fits Microsoft 365
Common situations
What Canberra clients usually ask us to solve
Suppliers managing panels and tenders
Suppliers managing panels and tenders can keep opportunities, deadlines and contract dates in one place, with reminders that prevent missed submissions.
Associations tracking members
Associations tracking members need renewals, events and communication history in a shared record that any staff member can see.
Consultancies managing relationships
Consultancies managing relationships link client history, proposals and follow-ups, so nothing is forgotten when people change roles.
What's included
What comes with this service.
The essentials of the service, plus the standards that come with everything we do. No hidden extras.
Request a proposal →- Pipeline map: How leads move from enquiry to customer
- CRM build or set-up: A system configured around your steps
- Training notes: Short guides for each role
- Free discovery call: a short chat about your goals before you commit
- Files you own: every asset and editable source file handed over to you
Is it right for you?
When custom development makes sense
- Leads fall through the cracks
- Quotes live in email
- Reports take hours to assemble
- Your CRM does not fit your process
Compare
Custom CRM or HubSpot and Salesforce?
| Compare | Custom CRM | Standard CRM |
|---|---|---|
| Fit | Exact | General |
| Setup effort | Higher | Lower |
| Control | High | Moderate |
| Best for | Unusual sales processes | Common processes |
How we work
Our process, step by step
Map
We trace how leads become customers.
Design
We plan stages, fields and reports.
Build
We configure or create the CRM.
Connect
We link email, calendar and accounting.
Train
We teach each role and refine.
Built around you
Every project is quoted on your needs.
No one-size packages. After a free discovery call, you get a clear, itemised proposal based on what your business actually needs.
Request your proposal →More users need more roles, more training and clearer rules for entering data.
Several products or services mean several pipelines to design and report on.
Each linked tool, such as email or accounting, adds testing and upkeep.
Importing old records takes cleaning, de-duplicating and agreeing what to keep.
Custom reporting needs design time and checking with the people who use it.
Technology
Tools and technologies we use
CRM platforms
Custom build
Integrations
Why Kedra Digi
Why Canberra businesses choose Kedra Digi.
Strategy, design, development and marketing together.
Itemised deliverables before work starts.
Files, code and accounts are handed over.
Kedra Digi is an Australian-owned digital agency based at 5 Murphy Street, O'Connor, Perth. Our Canberra clients work with us by video, shared files and clear milestones, and we can arrange to meet in person when that helps.
Can you work with HubSpot or Salesforce?
Can you build a CRM from scratch?
Will it connect to our email and phone?
Can you import our old contacts?
Will it give us a sales forecast?
Can sales staff use it on phones?
Can a CRM track tender deadlines and panel arrangements?
How do you handle privacy in a CRM?
Can we start with a simple version?
What if we already use Microsoft tools?
Related services
Often paired with this service
Software maintenance
Software does not stand still.
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A neglected site becomes a risk.
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Slow pages cost enquiries.
Learn more →See all development services in Canberra → Explore our development services →
Free discovery call
Ready to talk about your project?
Tell us what you are working on. We will reply within one business day with honest advice.
Prefer email? [email protected]