Workplace mediation that helps people work together again
Conflict between staff drags down the whole team. Our workplace mediation brings people together in a safe, neutral setting to talk honestly and agree on how they'll work together from here.
At a glance
- Neutral facilitator
- Confidential sessions
- Practical agreements
- Follow-up check-ins
What is workplace mediation?
Workplace mediation is a voluntary, confidential process where a neutral person helps employees in conflict talk through their issues and reach an agreement. It's often used for personality clashes, communication breakdowns and disputes that haven't involved serious misconduct. Workplace mediation focuses on the future, not on blame.
Services
How mediation works
A structured process that keeps conversations safe.
Individual meetings
Each person heard privately first.
Joint session
A guided conversation with clear ground rules.
Agreement
Practical commitments both people sign.
Manager briefing
Next steps shared with the right people.
Team facilitation
Sessions for wider team conflict.
Follow-up
Check-ins to make sure things are working.
What's included
What comes with this service.
The essentials of the service, plus the standards that come with everything we do. No hidden extras.
Book a free HR check-up →- Neutral facilitator
- Confidential sessions
- Practical agreements
- Follow-up check-ins
- Free HR check-up: a quick look at where the gaps and risks are
- Itemised proposal: deliverables and responsibilities agreed in writing
- Plain-English documents: written for your business, not copied templates
- Confidential handling: sensitive staff matters kept private and secure
- No lock-in contracts: you stay because the support is worth it
Is it right for you?
When mediation helps
- Two employees can't get along
- Conflict is affecting the wider team
- A grievance could be resolved informally
- Someone is returning after a dispute
Compare
Mediation vs a formal process
Not every conflict needs an investigation.
| Compare | Mediation | Formal process |
|---|---|---|
| Focus | Moving forward | Finding what happened |
| Tone | Collaborative | Adversarial |
| Relationships | Often repaired | Often strained |
| Best for | Clashes and communication issues | Serious misconduct |
How to work with us
Work with us your way.
A one-off HR project, ongoing support or an HR specialist in your team. Pick what fits. No lock-in contracts.
One project, clear scope
A set piece of work, scoped and approved before we start.
- Itemised proposal
- Clear deliverables
- Documents handed over to you
An HR partner on call
Ongoing HR support from people who know your business and your team.
- Advice when issues come up
- Policies kept current
- One familiar team
A specialist on your team
Our HR consultants join your team for extra capacity or a busy period.
- Experienced HR people
- Your systems and process
- Scale up or down anytime
How we work
Our process, step by step
Intake
We take the complaint details and agree the scope.
Listen
We learn about your team, your industry and the problem.
Meet
Meetings run fairly, with a support person offered.
Decide
A documented, fair decision on next steps.
Follow up
Check-ins to make sure the change sticks.
Built around you
Every HR plan is built on your needs.
No one-size packages. After a free HR check-up and a short call, you get a clear, itemised proposal based on what your business actually needs.
Request your proposal →How many people you employ, and how fast you're growing.
From Individual meetings to Joint session, only the pieces you actually need.
The awards or enterprise agreements that cover your staff.
Your contracts, policies, systems and records as they are today.
What your managers handle now, and where they need backup.
Systems and references
Systems we work in
Documents
Surveys and feedback
Industries
Industries we support.
Award coverage, site inductions and skilled hiring.
Rostering rules, credentials and a supported workforce.
Casual staff, penalty rates and fast onboarding.
Hiring, reviews and keeping top people.
Shift work, safety duties and clear policies.
HR basics set up properly from the first hire.
Why Kedra Digi
Why Australian businesses choose Kedra Digi.
Hiring, compliance, payroll and employee relations handled by the same people, so nothing falls between the cracks.
Before any work starts you get an itemised proposal with deliverables and responsibilities.
Employee files, policies and documents stay with you. There's no lock-in.
Plain-English answers, and a referral to an employment lawyer when a matter needs one.
Kedra Digi is an Australian-owned HR, digital marketing, design and development company.
Our promise
We'll tell you honestly what your business needs, and what it doesn't need yet.
You'll own every record, policy and document we create, so you're never dependent on us.
We treat your people and their information with care and confidentiality.
Is mediation voluntary?
Is it confidential?
When isn't mediation suitable?
Who should attend?
What if it doesn't work?
Can you mediate team conflict?
Free discovery call
Need help resolving a conflict?
Tell us what's going on in your business. We'll reply within one business day with honest advice.
Prefer email? [email protected]